Wednesday, 19 June 2013      

F.A.Q. - (Frequently Asked Questions)

This section tries to answer the most common questions related to CIAJ's Website.  As time goes on, the F.A.Q. will eventually grow bigger with your feedback and questions.

General

What is the best resolution to view the website?

The website is optimized for a 1280x1024 pixels resolution. A lower resolution will cause the browser to add an horizontal scroll bar at the bottom of the browser.  Higher resolutions are best to experience smooth browsing.

What is needed to experience optimal browsing?

Besides having an adequate resolution, there are 2 other points to consider:

  • Browsers: The website has been tested with Internet Explorer 7, 8 and 9, Firefox 3, Safari 5 and Opera 11.
  • Readers and players: If you are able to view the PDF files and the videos, then you are all set. If not, you'll need to download and install Adobe Reader and Adobe Flash Player. The majority of the documents are in PDF format and the videos are in Flash format.

May I browse the website without restriction?

The CIAJ website is free to browse. However, some areas are restricted and available only to CIAJ's members. Information will be displayed when those areas are reached by visitors.  If you are interested in joining the CIAJ, take a look at CIAJ's membership here.

end faq

Members

How to log into your account?

On the top right corner of the website you'll notice a log in area. Enter your username and password and hit the green button. Once you are logged in, if you are inactive for more than 60 minutes, you will be automatically logged out.

faq_login

What if you forgot your username and/or your password?

In the login area, on the top right corner, you'll notice an icon with a question mark.

faq_login

Click on it and you will reach a new page (see below), then follow the instructions.

faq_lost_user_pwd

How do you update your profile?

You have to be logged in to update your profile. On the right side, under "Member's Menu", click on the EDIT ACCOUNT link. The following page will be loaded, then place your cursor over the "Edit" link and choose an action.

faq_profile

What about Security Issues?

As a member, you have full access to the contents of the CIAJ website.  Thus you may want to follow these points to avoid any unwanted surprises:

  • Always make sure that any email received from the CIAJ is really coming from us. Spams often use smart methods to let you think that the email is coming from someone you know. To get more information about this issue, just browse to this page.
  
  • Never give your username and/or password to anyone. Don't communicate this information by email and change your password from time to time.
  
  • When you are finished with your session and wish to log-out, use the button (orange padlock) on the top right corner to do so. It properly terminates your session and preserves the stability of the website.
  • logout

end faq